Terms & Conditions

(1) Introduction

Please read these terms of sale carefully.

You will be asked to expressly agree to these terms of sale before you place an order for products from our website.

These terms govern the sale of products by us to you, and we are under a legal duty to supply goods that are in conformity with these terms.

(2) Interpretation

In these terms of sale, “we” means Euro-Pro Europe Ltd (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

(3) Order process

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps: (i) you must add the products you wish to purchase to your shopping basket/cart, and then proceed to the checkout; (ii) if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; (iii) once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to these terms of sale; (iv) you will be transferred to the PayPal or Stripe website, and PayPal or Stripe will handle your payment; (v) we will then send you by email an initial acknowledgement that we have received the order; and (vi) once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by checking the final summary prior to payment. You may correct those input errors before placing your order by changing/removing them in/from your basket/cart.

(4) The products

Various cleaning systems and small household appliances.

(5) Price and payment

Prices for products are quoted on our website at the time you submit your order. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product’s correct price will be stated before you pay for the product.

In addition to the price of the products, you will/may have to pay a delivery charge, which will be as stated before you pay for the product.

Subject to the following paragraph, payment in full must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the purchase price is not paid in full in cleared funds.

On selected products we may offer you the chance to spread payments over the course of two or three equal monthly interest-free payments (“Multi-Pay”). These offers may be available for a limited period only. For applicable Multi-Pay offers, the first instalment will include charges for delivery, if any. You are responsible for paying all instalments and you must inform us if you change your debit/credit card or if your debit/credit card expires or is no longer valid. Any declined Multi-Pay payments will result in your losing the right to pay by Multi-Pay instalments and all outstanding sums will become due immediately.

The prices on the website include all value added taxes (where applicable).

Payment for all products must be made by credit/debit card OR PayPal.

Prices for products are liable to change at any time, but changes will not affect contracts that have come into force.

If you dispute any payment made to us you must contact us immediately and provide full details of your claim. If you submit an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 14 days following the date of the charge-back: (i) an amount equal to the amount of the charge-back; (ii) all third party expenses incurred by us in relation to the charge-back (include charges made by our or your bank or payment processor or card issuer); (iii) an administration fee of GBP £6.00 (including VAT); and (iv) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this paragraph (including without limitation legal fees and debt collection fees).

Without prejudice to our other rights, if you submit an unjustified credit card, debit card or other charge-back, then we may terminate any contracts between you and us under these terms of sale by giving you written notice of termination.

For the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back.

(6) Your warranties

You warrant to us that:

(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;

(b) the information provided in your order is accurate and complete; and

(c) you will be able to accept delivery of the products.

(7) Delivery policy

Please see our Delivery Policy.

(8) Risk and ownership

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:

(a) delivery of the products; and

(b) receipt by us of full payment of all sums due in respect of the products (including delivery charges, if any).

We will be entitled to recover payment for the products even where ownership has not passed to you.

 (9) “Cooling off” period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to cancel a  contract to purchase a product or products from us at any time within the period commencing when the contract comes into force and ending 14 days after the day you received the product (if your contract is for a single product) or the day on which you received the last of the separate products ordered.

In order to cancel a contract in this way, you must give to us written notice of cancellation. The easiest way to do this is to send the written notice via email to our customer services team at ukservice@euro-pro.com. We will email you to confirm that we have received your cancellation.

If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them. Products should be returned to the following address:

Euro-Pro Europe Ltd.

Attention: Customer Services

15 Mariner Court

Calder Park

Wakefield

WF4 3FL

If you cancel a contract on this basis, you will be refunded in full (including the cost of sending the products to you, up to the amount the consumer would have paid for the least expensive common and generally acceptable kind of delivery offered). However, you will be responsible for paying the cost of returning the product to us except that if you have returned the products to us under this Section 9 because they are faulty or mis-described, we will refund the price of the products in full (including the cost of sending the products to you, up to the amount the consumer would have paid for the least expensive common and generally acceptable kind of delivery offered) together with any reasonable costs you incur in returning the products to us.

If you cancel a contract on this basis and you do not return the products to us, we may offer to recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

(10) Our warranty for the products

We provide a warranty that on delivery and for a period of 12 months from delivery, the products shall be free from material defects. This warranty does not apply to any defects in the products arising from:

(a) fair wear and tear;

(b) willful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

(c) if you fail to operate or use the products in accordance with the user instructions; or

(d) any alteration or repair by you or by any third party who is not one of our authorized repairers.

Nothing in these terms of sale affects your legal rights in relation to products which are faulty or not as described. Our warranty for the products is in addition to these legal rights. Advice about your legal rights is available from your local Citizen’s Advice Bureau or Trading Standards office.

Notwithstanding the foregoing, should you earn the Bonus Gift (as detailed in the corresponding infomercial and described on our web site) by being one of the first  customers to order the product each day (while and to the extent this offer remains in effect) the warranty period will be extended by twenty-four (24) months.

(11) Refunds

If you cancel a contract and are entitled to a refund, we will refund any money received from you using the same method originally used by you to pay for your purchase.

 We will process the refund due to you as soon as possible and, in any event, within 14 days of:

(a) if you have received the product and we have not offered to collect it from you, the day we received the product or (if earlier) the day on which you supply evidence of having sent the product back to us; or

(b) if you have not received the product or you have received it and we have offered to collected it from you, the day you inform us of your decision to cancel the contract.

(12) Limitations and exclusions of liability

Nothing in the terms of sale will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987; (d) limit any liability of a party in any way that is not permitted under applicable law; or (e) exclude any liability of a party that may not be excluded under applicable law. Any legal rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the terms of sale.

The limitations and exclusions of liability set out in this Section and elsewhere in the terms of sale: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the contract that arises out of any event or series of events beyond our reasonable control. We will contact you as soon as reasonably possible to notify you of such event(s) and our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration. Notwithstanding the foregoing, the you may cancel this contract in accordance with Section 9 if the events giving rise to such delays extends beyond sixty (60) consecutive days.

We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes and we will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

If you choose to use the products outside the United Kingdom, you are responsible for complying with local laws, if and to the extent that they are applicable. We do not represent or warrant that any product we sell is appropriate for use or available in locations outside of the United Kingdom, or that it complies with any legal or regulatory requirements of such other locations.

(13) General terms

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time, but this will not affect your rights or our obligations under the terms of sale.

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section 13: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

If you are a business, these terms of sale will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, please note that these terms of sale are governed by English law. We both agree that the courts of England and Wales will have non-exclusive jurisdiction. If you are resident of Scotland, you may also bring proceedings in Scotland.

 (14) About us

Our full name is Euro-Pro Europe Ltd. We are a company registered in England and Wales with company number 08492819.

Our registered office and principal trading address is 15 Mariner Court, Calder Park, Wakefield, WF4 3FL.

If you wish to contact us for any reason other than cancellation a contract, including because you have any complaint, you can contact us by telephoning our customer service team at 0800 862 0453 or by e-mailing us at ukservice@euro-pro.com.