Delivery Policy

Delivery Information

  • Please note, due to high demand, we are currently unable to guarantee Next Day Delivery on new orders.

(1) Introduction

This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website or by email or telephone.

This policy is not intended to and does not create legally enforceable rights and obligations. It merely indicates our usual practice in relation to the delivery of products.

(2) Free delivery

We offer free standard delivery to all UK mainland addresses on all orders.

(3) Delivery methods

We will deliver to the following countries and territories:

UK Mainland

If the address for delivery of your order is a UK mainland address, then you will be able to select from the following delivery methods:

  • standard delivery

(4) Delivery periods

This table indicates the typical delivery periods for the different delivery methods.

Delivery method Typical delivery period
Standard delivery 1 working day

If you place your order before 1700hrs on a working day, these periods run from the close of business on that day. If you place your order after 1700hrs (Midday) on a working day, or on a non-working day, these periods run from the close of business on the next following working day.

These periods are indicative only, and whilst we will use commercially reasonable effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

(5) Delivery charges

We offer free standard delivery to all UK mainland addresses on all orders.

(6) Delivery tracking

You will be e-mailed when your delivery is dispatched with a tracking number and a link to the carrier.

(7) Receipt and signature

All deliveries must be received in person at the delivery address, and a signature must be provided.

Our delivery service providers may notify you by telephone / email in advance of attempting to make a delivery.

(8) Additional deliveries and collection

If an initial delivery attempt is unsuccessful, our delivery service providers may make one further attempt to deliver your products.

If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.

(9) Delivery problems

If you experience any problems with a delivery, please contact us by telephone on 0800 862 0453 or by e-mailing us at [email protected].

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).

An indicative list of the situations where a failure to deliver will be your fault is set out below:

  • you provided the wrong address for delivery;
  • there is a mistake in the address for delivery that was provided;
  • the address for delivery is not reasonably accessible;
  • the address for delivery cannot safely be accessed; or
  • where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.